Consumer Law

We started to work more intensively in this area since 2004, when Chilean Consumer Law was being substantially reformed due to the introduction of class actions. The experience we gained advising clients in the first cases of this kind gave us a solid basis for developing our expertise in this area.

Currently, increasingly demanding consumers, a greater regulatory complexity, and a stricter approach from the administrative authorities, have made it necessary for us to develop a strong preventive focus, working closely with our clients, and in permanent collaboration with our litigation and corporate practices when necessary. We believe that, when all interests are made compatible and each agent plays its adequate role, it is possible to grow valuable collaborative relationships between regulators, consumers and firms.

FerradaNehme has wide experience, under the leadership of partner Stella Muñoz, advising firms in all aspects concerning consumer law, in a broad set of markets, including banking, finance, public services, telecommunications, energy, sanitation, retail and transport, with the highest professional standards.

Our advice in these matters comprises, inter alia, the elaboration of legal opinions in consumer law issues, the review of pre-contractual and advertisement materials, the drafting and review of contracts of adhesion, addenda, and post-formation information, review of electronic contracting, representation in individual and class actions, collective ADR, customer service, data protection, and compliance programs.

• Reports on consumer law
• Pre-contractual information (advertising materials and quotations)
• Contracts of adhesion, summary sheets, annexes, and post contractual information
• Remote and electronic contracting
• Individual and collective actions
• Collective mediations
• Customer services and customer assistance procedures
• Personal data protection

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